Privacy Notice

Last updated: August 2026

Willow & Moss respects your privacy and is committed to protecting your personal information.

When you place an order, make an enquiry, book a workshop, subscribe to our newsletter or otherwise contact Willow & Moss, we may collect information such as your name, contact details, delivery address and information relating to your order or booking.

How we use your information

We use your information only where necessary to:

  • Process and deliver your orders
  • Respond to enquiries and customer messages
  • Manage workshop bookings
  • Process payments and provide receipts
  • Contact you about an order or booking
  • Send newsletters or marketing communications where you have chosen to receive them
  • Keep appropriate business and financial records

We will never sell or share your personal information for marketing purposes.

Payments

Payments may be processed through third-party payment providers. Willow & Moss does not store your full card or payment details.

Sharing your information

We only share personal information with third parties where it is necessary to provide a service to you, for example with delivery providers or payment services, or where we are legally required to do so.

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose it was collected, including any period required to meet legal, accounting or tax obligations.

Your rights

You have rights over the personal information we hold about you. Depending on the circumstances, you may ask us to:

  • Tell you what personal information we hold about you
  • Correct inaccurate information
  • Delete information where there is no legal reason for us to retain it
  • Stop using your information for direct marketing
  • Provide a copy of your information

If you have subscribed to our newsletter, you can unsubscribe at any time using the unsubscribe option included in our emails.

Contact us

If you have any questions about how Willow & Moss uses your personal information, or would like to exercise your privacy rights, please contact us through the contact details provided on our website.

Willow & Moss
info@willowandmoss.online

This privacy notice may be updated from time to time to reflect changes to our business or legal requirements.